Terms of Service

Terms and Conditions for eTuisyen.my

Effective Date: 1 January 2025

1. Acceptance of Terms By accessing or using the online tuition services (“Services”) provided by eTuisyen.my (“we,” “us,” or “our”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, you must not use our Services.

2. Services Provided eTuisyen.my offers online tuition, tutoring, and educational resources (“Services”) in the following subjects: Bahasa Melayu , English, Science , Sejarah , Mathematic , Additional Mathematic , Physics , Chemistry , Biology , Account , Business , Geography , Economy and Pendidikan Islam. Our Services include one-on-one tutoring, group classes, video lessons, assignments, and other learning materials, which can be accessed via our website or mobile application.

3. Account Registration To use our Services, you must create an account. You agree to provide accurate, current, and complete information during the registration process and to update this information as needed. You are responsible for maintaining the confidentiality of your login credentials and account information.

4. User Responsibilities

• Compliance: You agree to use our Services for lawful educational purposes and in accordance with these Terms.
• Prohibited Behavior: You agree not to use the Services to engage in any illegal activity, disrupt the platform, or violate any applicable laws or regulations.
• Appropriate Conduct: During lessons or interactions with tutors, you are expected to maintain a respectful and professional demeanor.

5. Payment and Fees

• Subscription Plans: Access to certain Services requires payment of fees. These may include one-time payments for individual lessons or subscription-based plans for ongoing tutoring.
• Pricing: The pricing for our Services is listed on our website or platform. We reserve the right to change our pricing at any time but will provide notice of any price changes in advance.
• Payment Methods: We accept payment via Fpx , Debit and Credit Card. All payments are processed securely.
• Refund Policy: We didn’t give refund.

6. Course Content and Materials

• The educational materials, lessons, and content provided as part of the Services are for personal educational use only. You may not share, reproduce, or distribute any of the materials without prior written consent from eTuisyen.my.
• We make no guarantees regarding the effectiveness of the Services in achieving specific academic outcomes, as results may vary based on individual effort and aptitude.

7. Tutor Availability

• Tutors are available during specified hours as listed on the website or platform. However, availability may vary based on scheduling and tutor workload.

8. Intellectual Property

• All content, including videos, texts, lesson plans, and other educational materials provided through our Services, is owned by eTuisyen.my or its licensors and is protected by copyright laws.
• You are granted a limited, non-transferable license to use the content for personal educational purposes only, while enrolled in the program.

9. Privacy and Data Protection

• We take your privacy seriously. Our Privacy Policy, which can be found here , explains how we collect, use, and protect your personal information.
• By using our Services, you consent to our collection and use of personal data as described in the Privacy Policy.

10. Termination of Service

• You may terminate your account and stop using the Services at any time by notifying us in writing or via the platform.
• We reserve the right to suspend or terminate your access to the Services if you violate any of these Terms or engage in fraudulent or abusive behavior.

11. Disclaimers and Limitations of Liability

• Our Services are provided “as is” and without any warranties, express or implied. We do not guarantee specific educational outcomes or results from using the Services.
• To the fullest extent permitted by law, eTuisyen.my is not liable for any direct, indirect, incidental, or consequential damages arising from your use of the Services, including any loss of data or educational progress.

12. Governing Law These Terms are governed by the laws of Malaysia. Any disputes arising from these Terms will be resolved in the courts located in Malaysia.

13. Changes to Terms We reserve the right to modify or update these Terms at any time. Any changes will be posted on the website, and the updated Terms will be effective immediately upon posting.

14. Contact Information If you have any questions or concerns about these Terms, please contact us at:

eTuisyen.my
Email: support@etuisyen.my

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Privacy Policy

Privacy Policy for eTuisyen.my

Effective Date: 1 January 2025

At eTuisyen.my (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our online tuition services (“Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

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1. Information We Collect

We may collect the following types of personal information when you use our Services:

a. Personal Identification Information:

• Name
• Email address
• Phone number
• Date of birth
• Billing and payment information (e.g., credit card details, payment history)

b. Educational Information:

• Course or subject preferences
• Academic history or performance data (e.g., grades, test scores)
• Learning goals and progress

c. Usage Data:

• IP address
• Browser type and version
• Time spent on the platform
• Pages visited
• Device information (e.g., mobile, desktop)

d. Communication Information:

• Email or chat correspondence with our customer support or tutors
• Feedback or reviews about the Services

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2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our Services: To facilitate tutoring sessions, process payments, provide course materials, and offer personalized educational content.
• To communicate with you: To send notifications, updates, and reminders about your lessons, schedule changes, or new features. We may also contact you to respond to inquiries or resolve issues related to your account.
• To personalize your experience: To tailor the Services to your individual preferences, learning style, and academic needs.
• To process payments: To handle billing and payment for our tuition services.
• For marketing purposes: We may send you promotional emails or newsletters about our products, services, or special offers (you can opt-out of these communications at any time).
• To ensure security: To protect the integrity of our platform and prevent unauthorized access.

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3. How We Share Your Information

We will not sell, rent, or share your personal information with third parties, except in the following circumstances:

• With service providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering educational content.
• For legal compliance: We may disclose your personal information when required by law or in response to legal requests (e.g., court orders or government regulations).
• With business partners: If we enter into a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction.
• With tutors: Tutors will have access to the personal and educational information you provide in order to effectively provide tutoring services. However, they are prohibited from using this information for any purpose other than to perform their tutoring services.

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4. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, firewalls, and secure servers. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request to view the personal information we hold about you.
• Correction: You can request to correct any inaccuracies in your personal information.
• Deletion: You may request the deletion of your personal information, subject to certain legal exceptions.
• Opt-out: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Withdraw Consent: If you have previously provided consent for certain processing activities, you can withdraw your consent at any time.

To exercise any of these rights, please contact us at the contact information provided below.

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6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, analyze usage patterns, and provide personalized content. These technologies may collect information such as your IP address, browsing activity, and device information.

You can control cookies through your browser settings and choose to accept or reject them. However, if you disable cookies, some parts of the platform may not function properly.

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7. Retention of Data

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once your information is no longer needed, we will securely delete or anonymize it.

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8. International Transfers

If you are accessing our Services from outside Malaysia, please be aware that your personal information may be transferred to, processed, and stored in Malaysia. By using our Services, you consent to the transfer of your information to countries outside your jurisdiction, which may have different data protection laws.

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9. Children’s Privacy

Our Services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If we learn that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete that information as quickly as possible.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on this page and update the “Effective Date” at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

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11. Contact Information

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

eTuisyen.my
Email: support@etuisyen.my

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